Personal Data Protection

hoh99 Privacy Policy

At hoh99, we take seriously our responsibility to protect the personal information of every user. This policy explains in detail how your data is collected, used, stored and protected while you use our platform.

Updated: January 2026
Version 3.1
Operating under international licensing

Our Commitment

Your Privacy, Our Priority

Every step we take is designed to keep your personal data safe and used responsibly.

High-Level Encryption

All data transmitted between your device and hoh99 servers is protected using industry-standard SSL/TLS encryption technology. Sensitive information such as account details and financial transactions cannot be read by outside parties during transmission.

Strict Access Controls

Only authorised staff may access user personal information, and only when required for legitimate operational purposes. All access is logged and continuously monitored by our security team.

Secure Data Storage

User data is stored on servers protected by multi-layer firewalls and intrusion detection systems. We conduct regular security audits to ensure our data storage infrastructure maintains the highest level of protection.

Full Transparency

hoh99 is committed to being transparent about how we handle your data. We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

Guaranteed User Rights

You have the right to access, correct and in certain cases request deletion of your personal data. hoh99's support team, operating 24/7, is ready to help you manage these rights via live chat or email.

Licensing Compliance

As a platform operating under international licensing, hoh99 is bound by strict legal compliance requirements, including Know Your Customer (KYC) procedures and anti-money laundering measures mandated by our regulatory body.

By registering an account and using hoh99's services, you are considered to have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account. This platform is for users aged 21 and above only.

1

Introduction and Scope of This Policy

This Privacy Policy is issued by hoh99 ("Company", "we") and applies to all users who access or use the hoh99.one website and all related services provided by us, including online slots, live casino, sports betting and mix parlay.

This policy explains:

  • The types of personal information we collect from you
  • The purpose for collecting and using that information
  • How we store and protect your data
  • Your rights regarding your personal information
  • The conditions under which data is shared with third parties
  • How to contact us regarding privacy matters

This policy should be read together with the Terms & Conditions and other policies published on our website. In the event of any conflict, this Privacy Policy will apply specifically to matters relating to personal data protection.

2

Personal Information We Collect

In operating the hoh99 platform, we collect various categories of personal information depending on your interactions with our services. This data collection is necessary to meet legal obligations, process transactions and provide you with a secure service.

Information you provide directly:

  • Full name as shown on your official identity document
  • Identity card number (MyKad) or valid identification document
  • Date of birth for age verification (21 years and above)
  • Email address and mobile phone number
  • Current residential address
  • E-wallet account information (Touch 'n Go, ShopeePay) or banking details for processing deposits and withdrawals
  • Information you provide when contacting customer support

Information collected automatically:

  • IP address, device type and operating system
  • Browsing data including pages visited, access times and in-account actions
  • Cookie data and similar tracking technologies
  • Transaction records, including deposit, withdrawal and betting history
Important note: We do not collect credit card or debit card information directly. All financial transactions are processed through our supported payment methods — Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency (USDT, BTC, ETH) — each of which has its own privacy policy.
3

Purpose of Using Personal Information

hoh99 uses collected personal information solely for legitimate and necessary purposes. We will not use your data beyond the scope of the purposes stated below without first obtaining your consent.

  • Registration and management of user accounts
  • Identity and age verification (KYC procedure) in line with licensing requirements
  • Processing your deposits and withdrawals
  • Providing 24/7 customer support in Malay and English
  • Prevention of fraud, money laundering and other illegal activities
  • Compliance with legal obligations and regulatory body directives
  • Platform improvement and user experience enhancement based on aggregated usage data
  • Delivery of important information about changes to services or policies
  • Management of VIP and bonus programmes if you participate in them

Every use of your data has a valid legal basis, whether based on contract (to process your transactions), legal obligation (for KYC compliance) or our legitimate interest in operating a safe and responsible platform.

4

Sharing Information with Third Parties

hoh99 does not sell, rent or exchange user personal information to third parties for marketing purposes. However, there are certain situations where we need to share your data with other parties:

  • Payment service providers: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, ShopeePay and cryptocurrency platforms requires sharing the necessary transaction information.
  • Game software providers: Minimum technical data required to allow games to run smoothly.
  • Regulatory bodies and law enforcement: When required by law or a valid court order.
  • Fraud prevention services: Dedicated platforms that help us detect and prevent suspicious activity.
All third parties that receive hoh99 user data are bound by strict confidentiality agreements and are required to meet data protection standards equal to or higher than those we practise.

In the event of a merger, acquisition or sale of company assets, user information may be transferred as part of the business assets. We will notify you via a prominent notice on the website or by email before any such transfer takes place, and you will be given the option to delete your account if you do not agree.

5

Use of Cookies and Tracking Technologies

hoh99 uses cookies and similar technologies to improve website functionality and user experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Functional cookies: Store your preferences such as language and display settings for ease of use.
  • Analytical cookies: Collect aggregated and anonymous usage data to help us understand how users interact with the platform.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect your ability to log in and use certain features of our platform.

6

Data Retention Period

hoh99 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may still need to keep your data for a period required by applicable law, particularly for financial records and KYC information, which are typically required to be retained for at least five years after the business relationship ends.

Once the mandatory retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

7

Your Rights Regarding Personal Data

As a hoh99 user, you have certain rights regarding your personal information. We respect these rights and provide clear channels for you to exercise them:

  • Right of Access: You may request a copy of the personal information we hold about you.
  • Right of Rectification: You may ask us to correct any information that is inaccurate or incomplete.
  • Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
  • Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
  • Right to Object: You may object to the processing of your data in certain circumstances, particularly for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team, which operates 24 hours a day, 7 days a week, via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe in accordance with legal requirements.

8

Data Security Measures

hoh99 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

  • Data encryption during transmission using TLS protocols
  • Storage of passwords in encrypted form using strong hashing algorithms
  • Two-factor authentication (2FA) for access to user accounts
  • Continuous monitoring for suspicious activity within the system
  • Regular security training for all staff who handle user data
  • Periodic third-party security audits
While we take all reasonable steps to protect your data, no system is completely immune to cyber threats. In the event of a data breach affecting your personal information, we will notify you within the timeframe required by applicable law.
9

Amendments to This Privacy Policy

hoh99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any amendments will take effect as soon as the updated version is published on our website.

For significant amendments, we will notify you via a clear notice on the website or by email registered to your account at least seven days before the changes take effect. Continued use of the hoh99 platform after the amendments take effect will be considered your acceptance of the amended Privacy Policy.

We encourage you to review this page from time to time to stay informed about how we protect your personal information.

10

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week directly on the hoh99 platform. This is the fastest way to get a response.
  • Email: [email protected] — for detailed written enquiries relating to privacy and data protection.

Our support team is ready to assist you in Malay and English. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

Frequently Asked Questions

Questions About Privacy

Answers to commonly asked questions about data protection and privacy at hoh99.

During registration, you need to provide your full name, identity card number (MyKad), date of birth, email address, mobile phone number and password. This information is required to verify your identity, confirm that you are 21 years of age or older, and meet our KYC requirements. We do not require credit card information during registration.

hoh99 does not sell or disclose your personal information to third parties for marketing purposes. We only share the necessary data with payment providers (such as Touch 'n Go, DuitNow, FPX, ShopeePay and crypto platforms) when processing your transactions, and with authorities when required by law. All third parties we work with are bound by strict confidentiality agreements.

You can request deletion of your personal data by contacting our support team via 24/7 live chat or by email at [email protected]. Please note that full deletion may not be possible where legal retention obligations remain in force, such as financial records that must be kept for the minimum period specified by applicable law.

hoh99 uses SSL/TLS encryption for all data transmission between your device and our servers. Passwords are stored in encrypted form using strong hashing. We also offer two-factor authentication (2FA), continuously monitor account activity, and conduct regular security audits to ensure your data protection remains at a high level.

Yes, you have the right to request access to the personal information we hold about you. Contact our support team via live chat or email and we will process your request. We will provide the information in a readable format within a reasonable timeframe. If any information is inaccurate, you may also request a correction at the same time.

No. The hoh99 platform is for users aged 21 and above only. We carry out strict age verification procedures during registration and KYC checks. If we find that an account has been registered by an underage individual, the account will be suspended immediately and any funds involved will be handled in accordance with our established procedures.

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